Baby Bunting, Blacktown Road, Blacktown

Reviews

• john doe

  27.10.2018
  ★ ☆ ☆ ☆ ☆
  Thank you for whom has time to read our experience in Blacktown store.
  
  My wife went to ‘price match’ for two items in baby bunting blacktown on Monther’s day 2018, the indian lady staff would like to add 1. Freight charge on top of that from ‘bubs and crabs’, it wasn’t the issue, as she said ‘ that is the policy she doesn’t want to make herself in trouble’..
  
  but throught her whole service, she showed very bad attitudes being a customer service, degraced and impatient to my wife as a person who wants to get cheaper price and save. We think nothing wrong to save money for baby and family, anyone not agreed? We didn’t get the item almost $300 from their store, no much about the $12.95 freight, but the way this lady looked at us and the attitudes she showed to us.
  
  2. The second item she even didnt match the price at all, she just use the store wides 15%off. We bought another item, when we found out this disappointment, my wife went to get a full refund, she called the manager from the office, the manager is very claim and profession, she maybe fix this issue as another hard , trouble customer, she did a refund of the gap rather than refund the whole transaction. I believe there is no bad customers, it always starts from a bad service.
  
  Just to be fair, we have to mention many of other staffs are very friendly, a special thanks for the two warm hearted ladies on Momday 07/05/18, when my wife asked if they really do price matching, they were so happy and friendly, made us feel comfortable to asked price match. We bought another $100 voucher for my wife’s best friend.
  
  We bought many things from this store before we became to member, all our first baby’s stuffs, car seats and everything. When my wife’s company asked what she wants, she asked gift vouchers and nominated BBB Blacktown, in total we recieved of $620 vouchers.
  
  Please do not think a customer walk-in with vouchers and asking price matching is a cheap, trouble customer, customer simply chose to support your business. Remember Monday Sunshine girls made us purchase more voucher to share this good customer experience.
  
  Head office and managers, an unhappy customer is a good case study to find out 1. Why you losing customers 2. Why other competitiors gain.
  
  Small issues are unsmall.
  
  Thank you!

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